Vehicle Update

So I feel like I should be updating everyone on the mess this whole car thing has turned into.

Lets start with Monday morning about 9:30am. I receive a phone call from our insurance company stating they cannot find my car. Towing Company A (let's call them TC-A) was supposed to tow the car after the accident to Auto Body Shop A (Shop A) where it was to be locked up until they heard from my insurance company. We gave the insurance company Shop A's information and when they called to follow up on the car - Shop A educated the insurance company that they have never seen said car. WHAT?!?!?! Where the H - E double hockey stick is my damn car???? So we got on the phone via conference call (shocking, right?) and I began to persistently request information regarding my vehicle with Shop A - I mean it was a 5 car crash how exactly did we lose these cars??? My insurance company instructed me to call the police since they were the ones that called the tow truck in the first place. After 30 min on the phone with the Chicago PD's finest - I decided to leave work to do some investigation...

So I start with calling TC-A I pulled out my receipt and got the phone number, upon calling said number I realized it had been canceled. Then I googled them - called that number and that person no longer worked there. After literally 8 or 9 phone numbers - I start calling auto body shops and find one who has a cellphone number to one of the drivers. I call said driver and he educates me that Shop A refused my car per the insurance company's request. R U KIDDING ME??? REALLY?? As you may recall - my insurance company was the one that told me my car was missing! So attempting to fight my boiling rage (and popping a xnax) I waited on hold for 1 hour and 15 minutes to give the insurance company TC-A's information because they wanted my car towed by Towing Company B to Auto Body Shop B. I left the information and went on with my day.

At 4:00pm I get a phone voicemail from the insurance company that they are still awaiting the information of where my car is and if I could please contact them soon it would be appreciated. Upon my next contact with said insurance company - I found out they had no record of my 1 hour and 15 minute hold time and conversation. Learning from my mistake the first time - I made this intelligent human call TC-A and TC-B along with Shop B and keep me on hold and in the loop every step of the way. How many insurance call center peeps does it take to... (there's a joke in here somewhere).

So today is WEDNESDAY (reminder- the incident was saturday) and E persistently contacts Shop B for updates. Finally Shop B reveals the estimate is $5800 and it will take 3 1/2 weeks to fix.

AMAZING...